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Frequently Asked Questions

Shipping Information

Shipping
Infinity Cable products does its best to ship orders as fast as possible. Most orders are shipped out same day if they are purchased before 2:00pm Pacific Time. Anything later, no worries, we will ship it out the next Business day. If Monday is a holiday we will ship it on the following business day. We use UPS or USPS on most occasions to ship small orders, any large orders we will look to one of our experienced freight carriers to deliver you your items. Please note delivery date is based on carrier ETA and not guaranteed, unless guaranteed service is purchased.
Items In Stock
We do our best to make sure what we have in stock reflects on our website. On many of our items we do carry more quantities than is listed. Feel free to contact us if you are needing larger quantities and we will happily get back to you with more information.
Do You Ship Internationally
We can ship internationally. We can ship to freight forwarders as well. Please contact us ahead of time for quotes on international shipments.
What Shipping methods are available?
Our primary shipping method is UPS and USPS. We offer shipping services such as Ground, 3-Day, 2nd-Day and Next Day Air. We also use various freight companies to deliver larger orders. Please contact us anytime for a shipping quote.
Do you ship to Hawaii & Alaska?
As of right now we don't ship to Hawaii & Alaska. It is possible for us to provide a full quote including shipping to Hawaii and Alaska. Please contact us for this at support@infinity-cable.com

Payment Information

Payment Type
We accept all major credit cards: Visa, MasterCard, American Express, Chase, Discover, PayPal, Apple Pay, Google Pay and more! We also have the option to create terms if you are a business, institution or installer. Please contact our customer service team for more information.

Orders and Returns

What is our return policy?

At Infinity Cable Products, we are committed to your satisfaction. If you are not 100% satisfied with your purchase, we offer a refund or replacement within 30 days from the date your order was shipped. To initiate a return, please contact us, and our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included in your return shipment.

Return Shipping

All returns should be shipped pre-paid to the following address:

641 E. Walnut St., Carson, CA 90746

Infinity Cable Products will cover the return shipping costs only if the return is due to a defect, damage, or if the wrong item was shipped.

Inspection and Refunds

Upon receiving your returned product(s), our team will inspect them to determine their condition. Refunds or replacements will be issued based on the quality of the returned product. Please note the following:

  • Products returned for reasons other than defects, damage, or our error will incur a 25% restocking fee.
  • Products deemed un-sellable or damaged upon return will be subject to a non-refundable status.
  • Custom-manufactured products, custom cut bulk cables, and international shipments are non-returnable except in cases of defect, damage, or our error.
Important Notes
  • Custom-manufactured products and custom cut bulk cables are not returnable for reasons other than defect, damage, or shipping errors.
  • Returns from international shipments are subject to the same policies and conditions as domestic returns.
Do I Need An Account To Place An Order?
You do not need an account to place an order. You may check out without having to create an account.
Who Should I Contact If I Have Any Questions
Our customer service team is available: Monday - Friday 7:30am - 4:30pm Pacific Time. Please contact us with any questions about products, order details, price quotes or shipping quotes. We can be reached at support@infinity-cable.com and 310-327-7678
How Can I Cancel An Order
If you would like to cancel an order please email us or call as soon as possible and we can cancel your order. Include your order number and reason for cancellation.
Will Call Hours
8:00am - 4:00pm Pacific Time
We're happy to provide fast shipping nation wide! If you're in California we can ship to you in 1 or 2 business days. Check out our local locations list for more information.
About Will Call Orders
Place an order online by selecting local pickup to have your order ready at our will call. Will call orders are typically ready for pickup an hour after the order is placed. Will call orders are available at our Carson, California location.
How Do I Track My Order
After placing an order you will be emailed a tracking number after we have shipped out your order. This link will provide you all the details regarding your order. If you by chance never received a tracking confirmation please email or call us and we'd be happy to re-send that to you.
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