What is our return policy?
If you are not 100% satisfied with your purchase we can offer a refund up to 30 days from when the order was shipped. Please contact us for all return inquiries. Ship all returns pre-paid to us at 641 E. Walnut St. Carson, CA 90746. Infinity Cable Products will pay return shipping only if the returns are due to defect, damage or the wrong item is shipped.
Upon return of the product(s), we will inspect them and issue a refund of replacement. Products returned for reasons other than defect, damage or our error will be charged a 20% restocking fee. Custom manufactured products or custom cut bulk cables are not returnable for reasons other than those stated above.
Do I Need An Account To Place An Order?
You do not need an account to place an order. You may check out without having to create an account.
Who Should I Contact If I Have Any Questions
Our customer service team is available: Monday - Friday 7:30am - 4:30pm Pacific Time. Please contact us with any questions about products, order details, price quotes or shipping quotes. We can be reached at firstname.lastname@example.org
How Can I Cancel An Order
If you would like to cancel an order please email us or call as soon as possible and we can cancel your order. Include your order number and reason for cancellation.
Will Call Hours
8:00am - 4:00pm Pacific Time
About Will Call Orders
Place an order online by selecting local pickup to have your order ready at our will call. Will call orders are typically ready for pickup an hour after the order is placed. Will call orders are available at our Carson, California location.
How Do I Track My Order
After placing an order you will be emailed a tracking number after we have shipped out your order. This link will provide you all the details regarding your order. If you by chance never received a tracking confirmation please email or call us and we'd be happy to re-send that to you.