Frequently Asked Questions
What is our return policy?
Please call our Sales Department at (310) 327-7678 to be issued an Return Authorization (RA) number. The RA number must be clearly marked on the box(s). Ship all returns freight pre-paid to us at 641 E. Walnut St. Carson, CA 90746. Infinity Cable Products will pay return freight only if the returns are due to defect, damage or our error.
Upon return of the RA, we will either repair, replace, refund or issue a credit to your account. Products returned for reasons other than defect, damage or our error will be charged a 20% restocking fee. Custom manufactured products are not returnable for reasons other than those stated above.
What is Infinity Cable Products privacy policy?
We are committed to protecting your privacy. All information provided to Infinity Cable Products (names, mailing address, phone number, e-mail address and credit card information) is kept confidential. Infinity Cable Products does not sell, trade or rent information to any outside sources. We may use the information you provide to occasionally notify you about special offers we think you’ll find valuable. By using our website, you consent to the collection and use of this information by Infinity Cable Products.
Shipping
Infinity Cable products does its best to ship orders as fast as possible. Most orders are shipped out same day if they are purchased before 12:00pm Pacific Time. Anything later, no worries, we will ship it out the next Business day. If Monday is a holiday we will ship it on the following business day. We use UPS on most occasions to ship small orders, any large orders we will look to one of our experienced Freight carriers to deliver you your items. Please note delivery date is based on carrier ETA and not guaranteed, unless guaranteed service is purchased.
Please note UPS Service Guarantee has been suspended effective March 26, 2020 due to COVID-19. For more details please visit: UPS Service Guarantee
Payment Type
We accept all major credit cards: Visa, MasterCard, American Express, Chase, Discover , PayPal, Apple Pay and more!
Items in stock
We do our best to make sure what we have in stock reflects on our website. On many of our items we do carry more quantities than is listed. Feel free to contact us if you are needing larger quantities and we will happily get back to you with more information.
Are we certified?
Infinity Cable Products are UL listed, RoHs Compliant, ETL Verified and TAA Compliant, plus more! We believe in providing our customers with the highest quality products possible.Check out our online collection of networking cables, Connectivity, Network Tools and much more!
If there are any questions you have that are not listed, Please contact us anytime at support@infinity-cable.com
